Senior Product Manager | Platform Integrations & AI
Senior Product Manager with 15+ years of experience spanning telecom, logistics, and SaaS — including building and shipping full-stack products solo. Proven track record of turning ambiguous, cross-functional problems into clear roadmaps and shipped outcomes. Combines deep operational expertise with hands-on technical fluency, including agentic AI development and modern SaaS infrastructure.
Areas of Expertise
Product & Strategy
Platform Product Management, Two-Sided Marketplaces, Go-to-Market Strategy, Roadmapping, Data-Informed Prioritization
Delivery & Ops
Agile, Large-Scale Migrations, Cross-Functional Leadership, Change Management, Digital Transformation
Technical
Full-Stack SaaS Development (Next.js, Stripe, Postgres), API & Webhook Architecture, Auth Systems
AI
Agentic Development (Claude Code), LLM-Augmented Product Workflows, AI Policy & Governance
Professional Experience
Founder & Solo Builder
- Built and launched Cubbylist (cubbylist.ca), a two-sided SaaS platform for daycare search in Metro Vancouver. Full-stack: Next.js App Router, Neon Postgres, Stripe billing, Resend transactional email, provider portal, admin dashboard, referral system.
- Shipped YourSaga (yoursaga.cc), an interactive branching story builder with credit-based and subscription billing, OAuth, cloud sync, and shareable links.
- Developed AI-augmented product development workflow using Claude Code with custom skills, automated testing hooks, and process enforcement — applied across all shipped products.
Senior Manager, Solutions Operations (2023–2024)
- Coordinated 10+ cross-functional teams over a 6-month timeline, leading complex customer migration of 50,000+ users with 99% uptime.
- Prevented major revenue loss by leading crisis response to billing system failure threatening 15% of annual revenue.
Senior Product Manager (2022–2023)
- Planned and directed 3-month go-to-market strategy for new microservices platform across entire organization with successful staggered rollout and 90% adoption by internal teams.
- Shipped automated scheduling system that reduced manual outbound call volume, achieving 35%+ customer response rate; overcame organizational resistance by breaking the initiative into phased, shippable increments.
- Streamlined digital customer experience by introducing a unified transactional email system and improving website support routing, aligning branding and communication across all customer touchpoints.
Product Manager (2020–2022)
- Led customer-facing website redesign and brand transition, coordinating pod team of designer, 2 developers, and UX researcher.
- Proposed and shipped "Why Fiber" value proposition page, creating core product messaging that still drives conversions today.
- Identified and fixed critical address serviceability data architecture issue — replaced radius-based Google Maps hack with discrete address database by partnering with GIS team, improving customer expectation accuracy.
Senior Product Operations Manager
- Reduced call volume by 15% by coordinating across product engineering, customer support, and operations teams on major UI redesign and feature rollouts.
- Introduced process improvements for incident triage between ops and engineering, reducing time-to-fix for high-impact issues.
CEO & Founder
- Developed go-to-market strategy for female fertility health hardware tech concept; accepted to 2018 Fierce Founders Bootcamp (Communitech).
Strategic Lead
- Drove 25% average monthly growth in driver acquisition and 20% weekly sales growth through callback and promotional programs; built BI dashboards and led ops strategy for HK.
Chief Marketing Officer
- Managed marketing campaigns across multiple channels including billboards and vehicle decal ads, driving 10% month-over-month increase in retail foot traffic.
Marketing Executive
- Developed and managed new customer account for projected sales of up to $9M. Achieved $1M in first-year revenue in new business unit through timely seasonal fulfillment, sourcing and managing multiple manufacturers and vendors.
Education
Master of Science (MSc), Information Systems Management
Hong Kong University of Science and Technology
Bachelor of Arts (BA), Political Science & Psychology
McGill University
- Agentic AI: From Zero to One for Product Managers — Northeastern University
- Software Processes and Agile Practices — Coursera
- Product Management: Transforming Opportunities into Great Products — Stanford
Technical Skills
Product & Delivery
JIRA, Linear, Asana, Figma, Webflow, GitHub
Full-Stack
Next.js (App Router), React, TypeScript, Tailwind CSS, Neon Postgres, SQL, Vercel
Payments & Auth
Stripe (Checkout, Webhooks, Subscriptions), OAuth, session management
AI & Automation
Claude Code (custom skills, hooks, process enforcement), ChatGPT, Gemini
Data & Ops
Google Sheets, Excel (advanced), Looker, Salesforce, GA4, Sentry
Leadership & Community
- Board Member of ProductBC
- Member of Tucows AI Council; co-authored company-wide Responsible AI Use Policy
- Ting Customer Hero committee member; created and ran Tucows Snack Exchange for 3 years
- Founder of Bridge Builders, leading DEI-themed workshops for tech community